GENERAL TERMS - BUSINESS

Last updated: 2026-06-24

These general terms ("Terms") apply to the purchase and use of products and services from Fileservice Scandinavia AB, reg. no. 559560-6251 ("Revtech"), by companies and business operators ("Customer"). The Terms apply unless otherwise agreed in writing.

1. Scope of agreement

1.1 The Terms apply to purchases of machines/equipment, licenses, access to Revtech's portal, credit system, files/software, support and related services ("Services").

1.2 Quotation, order confirmation, equipment appendix and specific written agreements supplement the Terms. In case of conflict, the following order applies: (1) specific written agreement, (2) order confirmation/equipment appendix, (3) these Terms.

1.3 The Customer confirms it is acting in a business capacity.

2. No right of withdrawal for business customers

2.1 The statutory right of withdrawal under distance-selling legislation applies only to consumers. Business customers have no right of withdrawal unless otherwise agreed in writing.

2.2 Orders from business customers are binding once the order has been confirmed, payment has been made, or delivery of goods, digital services, Credits or software has started.

3. Master and Slave machines

3.1 Master: A Master machine is not technically tied to Revtech under the manufacturer system and may be used with other suppliers. Master status does not grant any right to copy, distribute, analyse, resell or otherwise use Revtech files, software or materials in breach of these Terms.

3.2 Slave: A Slave machine is technically and permanently linked to Revtech under the manufacturer system and may only be used through Revtech.

3.3 Orders of Slave machines are binding. Since Slave machines are registered and linked to Revtech with the manufacturer, purchases can normally not be cancelled, reversed or bought back after activation, registration or started handling.

3.4 Transfer, unlocking or release of a Slave machine may only take place if permitted by the manufacturer and in accordance with the manufacturer's terms. Revtech may deny unlocking or transfer in case of unpaid invoices, misuse, unauthorized distribution, breach of contract or other material reason.

4. Account, Portal and credit system

4.1 To upload original files, order optimization, modification, feature add-ons, custom work and support-related services, the Customer must hold sufficient Credits.

4.2 Credits are purchased in advance, registered on the Customer account and consumed upon order in the Portal. Credit value and pricing may vary between Services.

4.3 Credits are non-refundable and cannot be exchanged for cash. Credits are consumed upon use according to the applicable price list.

4.4 In case of technical errors affecting the credit balance, Revtech shall correct the balance without undue delay.

4.5 In case of negative balance, unpaid invoices, suspected misuse or breach of these Terms, Revtech may temporarily suspend the Customer's account, Portal access, Machine and/or Services.

5. Ordering, delivery and lead times

5.1 Orders may be placed via Portal, webshop, email, order confirmation, invoice or another agreed channel.

5.2 Delivery times are estimates and cannot be guaranteed. Lead time may be affected by complexity, availability of original data, ECU/TCU versions, external systems, machine manufacturers, technical limitations and workload.

5.3 Revtech is not liable for financial loss, downtime or consequential costs caused by delayed delivery, unless otherwise required by mandatory law.

6. Compatibility, availability and limitations

6.1 Revtech cannot guarantee compatibility with all vehicles, all ECU/TCU versions, all hardware versions or all software revisions.

6.2 Not all programming, functions, unlocks, protocols and modifications are available for all vehicles, models or control units. Technical limitations may prevent delivery of a requested function.

6.3 Technical limitations may depend on the machine manufacturer, vehicle condition, hardware, software version, access method (OBD/Bench/Boot), server status, license levels and third-party systems.

7. Power figures and results

7.1 Performance gains and figures in guides or other materials are indicative and based on tested vehicles. Results may vary between vehicles, engines, gearboxes, fuel quality, hardware versions and software versions.

7.2 Revtech provides no warranties regarding any specific power increase, fuel consumption, emission level, durability, legality, compatibility or other result unless expressly agreed in writing.

8. Customer responsibility and risk

8.1 The Customer is responsible for ensuring that the vehicle is in a technical condition suitable for the work, that correct instructions are followed, that the correct file is uploaded, that backups are made where applicable, and that the Customer has the required competence, equipment and authorization for the work.

8.2 The Customer is responsible for all communication with its own end-customer and for informing the end-customer about risks, limitations and consequences of programming, modification or use of software.

8.3 All use of Machine, Portal, files and software is at the Customer's own risk.

8.4 Revtech is not liable for engine failure, gearbox damage, control unit damage, downtime, standstill, diagnostics, workshop costs, consequential damages or other damage arising in connection with programming or use of delivered software, except to the extent liability cannot be excluded under applicable law.

9. Legality and regulatory compliance

9.1 The Customer is responsible for ensuring that use of software, functions and modifications complies with applicable legislation in the country where the vehicle is used.

9.2 The Customer is responsible for ensuring that all programming, functions and services ordered, used or offered to its end-customer are lawful and permitted under applicable law and authority requirements, including but not limited to type approval, emission rules, inspection requirements, insurance terms and road traffic regulations.

9.3 Revtech is not responsible for software usage and assumes no responsibility for use in breach of law or regulation, including without limitation functions that may affect emission-related systems such as AdBlue/SCR, DPF, EGR or similar.

10. Software defects and remedies

10.1 Files and software are delivered based on the data provided by the Customer. The Customer is responsible for ensuring that the data is correct, complete and read correctly.

10.2 If delivered software contains defects objectively attributable to Revtech's work, Revtech shall, after receiving reasonable troubleshooting data from the Customer, either deliver corrected software at no extra charge or re-credit the equivalent credit amount as Credits.

10.3 Cash refunds are not provided unless otherwise agreed in writing.

10.4 Revtech is not liable for defects caused by insufficient input data, incorrect reading or writing, incorrect workshop actions, hardware faults, vehicle condition, third-party systems, incorrect use or other external factors.

11. Licenses, external fees and third parties

11.1 Certain Machines and functions may require license renewals, annual fees, upgrades, subscriptions, manufacturer fees or server-based services charged by third parties. Such costs are borne by the Customer.

11.2 Revtech is not responsible for price changes, license requirements, subscriptions, technical limitations, server disruptions, changed terms or other actions introduced by third parties.

12. Portal operation and availability

12.1 Revtech aims to maintain high availability but does not guarantee uninterrupted access to the Portal, systems, integrations, servers or support channels.

12.2 Temporary interruptions for maintenance, updates, technical issues, security measures or external operational disturbances do not entitle the Customer to compensation, price reduction or damages.

13. VAT and international sales

13.1 Prices are stated including or excluding VAT as shown at the time of purchase.

13.2 Revtech may charge VAT according to applicable national rules and determine the Customer's tax status based on available information such as VAT number, company details, address details, delivery country and payment information.

13.3 If the Customer provides a valid VAT number and the requirements for VAT-exempt intra-Community supply are fulfilled, the sale may be invoiced without VAT under the reverse charge rules.

13.4 If the Customer does not provide a valid VAT number, or if the information cannot be verified, Revtech may charge VAT according to applicable rules.

13.5 The Customer is responsible for ensuring that tax, address and company details provided are correct. The Customer is responsible for consequences arising from incorrect or incomplete information, to the extent permitted by law.

14. Intellectual property and unauthorized distribution

14.1 Files, calibrations, solutions, databases, processes, working methods, documentation and other materials provided by Revtech may not be copied, distributed, resold, shared, published or used to build competing business operations.

14.2 The Customer may not reverse engineer, extract calibration strategies, recreate solutions, analyse files in order to bypass Revtech or build a competing database, file service or similar business based on Revtech materials.

14.3 The Customer may not share login details, Portal access, files, documentation or internal prices with third parties without Revtech's written approval.

14.4 Breach of this section constitutes a material breach and may result in immediate suspension, blocked Portal access, blocked Machine, termination of cooperation and liability for damages.

15. Confidentiality

15.1 All non-public information regarding the Portal, systems, pricing/credit structure, internal documents, communication, deliveries, technical solutions and business arrangements is confidential and may not be disclosed to third parties without Revtech's written consent.

15.2 Confidentiality survives termination of cooperation.

16. Payment and late payment

16.1 Payment is made by invoice, prepayment, card payment or another agreed arrangement.

16.2 In case of non-payment, Revtech may, following normal handling, temporarily suspend the Customer's account, Portal, Machine and/or Services until full payment has been made.

16.3 Revtech may withhold deliveries, support, Credits, files and access in case of overdue unpaid debt.

17. Termination and suspension

17.1 In case of material breach, Revtech may terminate cooperation and/or suspend access with immediate effect.

17.2 Material breach includes, but is not limited to, unpaid invoices, unauthorized distribution, misuse of the Portal, infringement of intellectual property rights, attempts to bypass Revtech, threatening behaviour, fraudulent conduct or use in breach of law.

17.3 Upon suspension, Revtech may also block unlocking, transfer or continued use to the extent permitted by the manufacturer's system.

18. Limitation of liability

18.1 Revtech is not liable for indirect or consequential damages, such as lost profits, production loss, downtime, standstill, lost business, lost data, claims from the Customer's end-customer or loss of goodwill.

18.2 Revtech's total liability shall never exceed the amount paid by the Customer for the specific service, file, Credit or product to which the claim relates.

18.3 If the claim cannot be linked to a specific service, file, Credit or product, Revtech's total liability is limited to an amount corresponding to three (3) months of invoicing between the parties.

18.4 The limitations apply to the extent permitted by applicable law.

19. Force majeure

Revtech is not liable for obstacles outside Revtech's reasonable control affecting delivery or performance, including but not limited to operational disruptions, server failure, authority decisions, war, strike, transport disruptions, power outages, internet disruptions, supplier problems, manufacturer limitations or other comparable circumstances.

20. Changes to Services and terms

Revtech may update the Portal, technical systems, product range, pricing and credit structure, and these Terms. Changes are published on Revtech's website. For material changes affecting ongoing agreements, reasonable notice will apply where practically possible.

21. Governing law and dispute resolution

Swedish law applies. Disputes shall be settled by Swedish general court with Kalmar District Court as the court of first instance.

Reference

Swedish full text: /villkor-foretag