GENERAL TERMS - BUSINESS
Last updated: 2026-02-26
These general terms ("Terms") apply to the purchase and use of products and services from Fileservice Scandinavia AB, reg. no. 559560-6251 ("Revtech"), by companies and business operators ("Customer"). The Terms apply unless otherwise agreed in writing.
1. Scope of agreement and order of precedence
1.1 The Terms apply to purchases of machines/equipment, licenses, access to Revtech's portal, credit system, files/software, support and related services ("Services").
1.2 Quotation, order confirmation, equipment appendix and specific written agreements supplement the Terms. In case of conflict, the following order applies: (1) specific written agreement, (2) order confirmation/equipment appendix, (3) these Terms.
1.3 The Customer confirms it is acting in a business capacity.
2. Definitions
2.1 "Master" means a machine not technically tied to Revtech under manufacturer systems.
2.2 "Slave" means a machine technically tied to Revtech under manufacturer systems.
2.3 "Portal" means Revtech's web service where customer account, cases, uploads and credit balance are managed.
2.4 "Credits" means prepaid usage rights in the Portal used to order Services.
3. Master and Slave machines
3.1 Master: A Master machine is delivered unlocked according to the manufacturer system and is not technically tied to Revtech. The Customer may use other suppliers. Master status does not grant rights to copy, distribute or resell Revtech files/software.
3.2 Slave: A Slave machine is technically and permanently linked to Revtech according to the manufacturer system and may only be used through Revtech. Transfer/unlock may only occur if permitted by the manufacturer and in accordance with manufacturer terms. Revtech may deny unlock/transfer in case of material breach.
4. Account, Portal and credit system
4.1 To upload original files, order optimization/modification, feature add-ons, custom work and support-related services, the Customer must hold sufficient Credits.
4.2 Credits are purchased in advance, registered on the Customer account and consumed upon order. Credit value and pricing may vary between Services.
4.3 Credits are non-refundable in cash.
4.4 In case of technical credit-balance error, Revtech shall correct balance without undue delay.
4.5 In case of negative balance, unpaid invoices or abuse, Revtech may temporarily suspend account, Portal access and/or Machine access.
5. Ordering, delivery and lead times
5.1 Orders may be placed via Portal, email, order confirmation or other agreed channel.
5.2 Delivery times are estimates and cannot be guaranteed. Priority may be affected by complexity, original data availability, ECU/TCU versions and external constraints.
6. Compatibility, availability and limitations
6.1 Revtech cannot guarantee compatibility with all vehicles, all ECU/TCU versions or all software revisions.
6.2 Not all programming, features, unlocks, protocols and modifications are available for all vehicles/models/control units. Technical limitations may prevent delivery of a requested function.
6.3 Technical limitations may be governed by machine manufacturer, vehicle condition, hardware, software version and access method (OBD/Bench/Boot).
7. Power figures and results
7.1 Performance gains and figures in guides or other materials are indicative based on tested vehicles. Results may vary. No specific gains or outcomes are guaranteed for the Customer's vehicle.
7.2 Revtech provides no warranties regarding performance, fuel consumption, emissions, durability or other outcomes.
8. Customer responsibility and risk
8.1 The Customer is responsible for: (i) backup before programming, (ii) compatibility check, (iii) vehicle technical condition, (iv) correct working method and instructions, (v) informing end-customer of risks and consequences.
8.2 All use of Machine, Portal, files and software is at the Customer's own risk.
8.3 Revtech is not liable for engine failure, gearbox damage, control unit damage, downtime or other losses arising in connection with programming or use of delivered software, except where liability cannot be excluded under applicable law.
9. Legality and regulatory compliance
9.1 The Customer is responsible for ensuring that all programming/functions ordered, used or provided to end-customers are lawful and permitted under applicable law and authority requirements in the relevant country, including but not limited to type approval, emissions rules and inspection requirements.
9.2 This responsibility includes both the Customer and the Customer's end-customer.
9.3 Revtech is not responsible for software usage and assumes no responsibility for use in breach of law or regulation, including (without limitation) functions that may affect emission-related systems such as AdBlue/SCR, DPF, EGR or similar.
10. Software defects and remedies
10.1 If delivered software contains defects objectively attributable to Revtech's work, Revtech shall, after receiving troubleshooting data from the Customer, either (i) deliver corrected software at no extra charge or (ii) re-credit equivalent value as Credits.
10.2 Cash refunds are not provided.
10.3 Revtech is not liable for defects caused by insufficient input data, incorrect read/write process, incorrect workshop actions, hardware faults, vehicle condition or other external factors.
11. Licenses and third-party fees
11.1 Some Machines and functions may require license renewals, annual fees, upgrades or manufacturer fees. Such costs may be charged by third parties and are borne by the Customer.
11.2 Revtech is not responsible for third-party terms, price changes or license requirements.
12. Intellectual property and unauthorized distribution
12.1 All software, files, calibrations, databases, methods and materials provided by Revtech are protected and owned by Revtech and/or its licensors.
12.2 The Customer may not copy, share, distribute, resell, publish or otherwise make Revtech files/software available to third parties.
12.3 Reverse engineering, extraction of calibration strategies, recreation of setups or building competing databases/file services based on Revtech materials is prohibited.
12.4 Breach of this clause is considered a material breach and may lead to immediate suspension and liability for damages.
13. Confidentiality
13.1 All non-public information regarding Portal, systems, pricing/credit structure, internal documents, communication and deliveries is confidential and may not be disclosed to third parties without Revtech's written consent.
13.2 Confidentiality survives termination of cooperation.
14. Payment and late payment
14.1 Payment is made by invoice, prepayment or other agreed arrangement.
14.2 In case of non-payment, Revtech may, following normal handling, temporarily suspend account, Portal, Machine and/or Services until full payment is made.
15. Termination and suspension
15.1 In case of material breach, Revtech may terminate cooperation and/or suspend access with immediate effect.
15.2 Upon suspension, Revtech may also block unlock/transfer options to the extent permitted by manufacturer systems.
16. Limitation of liability
16.1 Revtech is not liable for indirect or consequential damages such as lost profits, production loss, downtime or goodwill loss.
16.2 Revtech's total liability, regardless of basis, is limited to an amount corresponding to three (3) months of invoicing between the parties.
16.3 These limitations apply to the extent permitted by applicable law.
17. Force majeure
Revtech is not liable for obstacles outside Revtech's reasonable control affecting delivery or performance.
18. Changes to Services and terms
Revtech may update the Portal, technical systems, pricing and credit structure, and these Terms. Changes are published on Revtech's website. For material changes affecting ongoing agreements, reasonable notice will apply.
19. Governing law and dispute resolution
Swedish law applies. Disputes shall be settled by Swedish general court with Revtech's domicile as first instance.
Reference
Swedish full text: /villkor-foretag